The to-do section.
This is the customer hub. Okay? When a customer pays, they are transferred into this hub. In this hub, they can watch their leads, review their reporting, but more relevant to this question is where they communicate with the system and with us.
Communicate with the system. We invented a form of a communication we call to-dos. For small businesses, they don't want a lot of elaboration. They want quick-fire tasks and for us to take on the load. That's the reality. By the way, I don't think it's only for small businesses. I would love to limit the amount I need to spend with teams and just have one laconic sentence and have them do it. But it's tough. But Growbotik knows what to do because Growbotik planned the growth plan.
So Growbotik doesn't need the client to get more information, to create the growth plan. They already created the growth plan. At this point, Growbotik not just need information because needs access. It needs access to the GBP, so it needs them to connect to the GBP. It needs access to the website. It needs information it doesn't have, like images from their business, so they can set up the business listings. Needs usually access or information. And that's done in to-dos. Okay? That's done in to-dos. Let me just close this. Okay? These are all dead to-dos because this is not a client that paid something. But all these to-dos are basically information points that the system is collecting. And every time somebody finishes a to-do, it goes to the complete section. Okay? I have a bit better video on this already waiting for you when you get to the to-do section, the pop-up video that I closed.
So basically, they get a to-do. They need to provide some information, and then they click Complete, and that's it. That's how we gather information from them.
The way we approve stuff with them is, let's say, we create a new voice bot, and we want them to approve it before we connect it to their phone number. We send them a to-do that is called Review and Approve Voice Bot. And then they go in, they click, and they have a number, and they talk with the voice bot, and they approve it or send comments. And once they send back comments, we manipulate it, we optimize it, and we send it back to them. Okay? That's all the fulfillment communication.
Now, if they don't understand something and want to ask a question, there are two levels of communication. The first one is the AI chat. Okay? So I'm going to ask something. What are to-dos? Obviously, it's reading the screen, so remember, this is a demo account, so I don't expect it to provide too much information. But if it doesn't know what to answer, which is what we're expecting, it will allow the user to connect with humans. Okay? Well, it didn't answer. I couldn't find documentation specifically explaining to-dos. If you want to ask something more specific, like how to create to-do, what each column means, what a to-do is showing on this page. Okay, whatever. You can talk to our support team. And then they click it, and if the support team is offline, obviously, you can write a message or wait for the support team to be online, and then it will answer. Okay?
So there is no phone communication with our team. But they have a knowledge base that they can access. They have the chat, AI chat, which sees everything that is going on on the screen and answers all the questions. And they have, excuse me, and they have the ability to contact our real team. So that's the way we support them. Standard support team hours of operation is 9:00 to 5:00 Eastern, Monday to Friday.
What about adding a phone option if we are willing to do phone support for some clients? So first off, you're the agency, right? So they have your phone on the invoices. They have the phone in the talk to the person. You probably sent an email to them, so they have your details. Of course, they can reach out to you. If you want us to add a phone number here in the system somewhere to get help, we can definitely add that as a feature. That's not a big lift at all. We can add it as an option for those of you who want it.
I'm really excited about this one, says Tim. Me too. Where can I find the trainings for setting all this up? All of this is being set up automatically, but if you want information, then where you go is, in your agency account... Or let me just open a new one. In your agency account, you have a section called Get Help, which takes you to a knowledge base, which you have your own agency chatbot that you can ask questions and access to our team. And you can also ask a question here or go into sections and read more about. Yeah. The same chat, by the way, exists inside the Agency Hub.
Yeah. I don't know if this is connected to real data here on this account, but we can try it. What's the phone number for ProAuto Care? Tackling it with information that I'm seeing on the screen. Athena, it's a nice name they choose for her. All right. It's probably not connected, but you as well can send a ticket to our support team. Okay, you choose the issue, and you can send a ticket. My chat doesn't read the info on the screen. Yeah. Now, the ticket is submitted, and the team will get back to you. You see that there is submitted, in progress, and resolved, and the Growbotik team will get back to you.
So both you and the client have access to knowledge base, AI chat, which usually works phenomenally well when it's on live data. And our team is kind of a last resort if you really want to wait for support. Okay, awesome.
A few more questions here. Where will the webinar be posted in Umbrella? So what we're doing is we're trying to keep everything inside the knowledge base.
So there will be another block here that would be called Trainings, and inside there will be sections for the different types of trainings, and there will be different articles with the videos that we're doing, basically. What we're trying now is instead of uploading full replays, like this is going to be two hours, we're trying to cut it down and create training materials from it. So you're losing a lot of maybe the QnA stuff, and you're losing a lot of the excitement stuff, but you're getting solid information for the knowledge base, which is usually what you need the knowledge base for. Right. I'm getting thumbs up. Yeah. Awesome.
When will the white label website be available? As soon as you go into the platform. As soon as you go into the platform, the white label website is available. It's probably not on my account, but it's available. So when you go in, you will have an option to build the website. Just so you know, we didn't cover this in the webinar, but only Umbrella members are getting a website. People that are joining after you are not getting a website from us. Only Umbrella members are getting a website, and only Umbrella members got the 50% discount. If you go to Growbotik website, you'll see the pricing, Growbotik.com. That's only for our members. Okay. Let's see what else.
Okay. So we covered the chat. We go into the results here, and we landed in the analysis. It says, "Waiting for analysis to be complete." I don't know why it says that. Seems complete... yeah. It's probably not the marketing analysis. Probably what's not completed yet is the marketing plan. But again, I'm not sure why. Maybe it's because it's a demo account. But here you have all the information that you need. I think it's very self-explanatory. But it's only self-explanatory if you know a little bit about what each of these products is doing. Okay?
So, if you don't, you should. And to know that, you can go back to your agency account, go back to products and say, I don't know what AI chatbot is doing. And you can watch this two-minute video that is explaining what it does, what problem it solves. And then when you go back to website conversions, and you see something like conversion widgets, and you see that booking widget for service calls and newsletter sign-ups form is available, cookie consent pop-up is present, but no live chat or floating button are visible, then you have some reference into why it downgraded the score, because the business doesn't have a chatbot, and you went and you watched what a AI chatbot is, and now you understand why it's important, why it would help increase conversions of a website.
But if you don't know what an AI chatbot is, you will always be impressed by the fact that we can generate six more clients for you, that we can add 23 more leads, and that we provide very personal scoring about your website. So even if you don't know what an AI chatbot is, you understand that the score is very relevant for you. Okay? I think everybody knows what reviews are. I don't think we need to teach any business what it is, or you guys.
Website accessibility. There is a why this is important here that explains what website accessibility is. I think it does a very good job in doing it in a very concise way, and also the big high lawsuit risk with the main issues that we found on the website. So even if you don't know what website accessibility is, you would now.
Geo also has a why it's important and explains that this is AI search. And people understand that if somebody's searching for best AC repair in Dallas and this company is an HVAC company, excuse me, and they're searching on ChatGPT or Gemini, and you're not coming up in the results at all, it's not good. Okay?
I think a lot of things here are self-explanatory, and those who are not, we added an extensive why. You can see this is a big why. Why this is bigger than accessibility, for example, because people don't always understand the grid if we don't explain it to them. They understand something is going on here, right? They get it, that they're ranking or something is going on, but they don't always know exactly what it is. So we just wrote four bullets that say exactly what it is and why it's important. And in addition, they can ask the guide here. Right? Cool.
I'm getting a lot of loves and feedback in the chat for this. You guys don't understand how crazy this analysis is. It's so crazy. I want to explain something to you, those who like to geek out about products a little bit. Why is it showing the MPlanner website? What's on this? Geek out a little bit. Thank you for the hearts. I just want to take one example here, okay? Just so you understand the granularity. Okay?
As you notice, SEO performance has Dallas and Fort Worth, and those have different numbers, as you can see. So first, understand that if a business comes to us and puts four service areas, the system is factually running for some cards, not all of them, because they still have just one GBP, maybe, and one website, but they have several locations for PPC, several locations for geo, several locations for SEO. The system is running multiple analysis for multiple locations. It then gets the volume for the different keywords. It shows 10, but it actually generates 300 keywords. And then it goes to DFS. It takes the volume, it looks for the highest volume and the best fit according to our formula, and then it takes the 10, but in the back end, it actually creates a cluster of 30. Why? Because Growbotik is not a report system. The analysis is one part of building the growth plan. But to actually build a growth plan, you can't build an SEO campaign with 10 keywords. You need 30 or 50 keywords and rank them, and you need a third of them to be high profile, a third of them to be medium, and a third of them to be long tail. And there is a methodology to it.
But it goes in for both of these locations, it's actually generated 300 keywords, one for Dallas, one for Fort Worth, so 600. It got the search volume for all of them. It decided on the 30 cluster. It decided on the top 10 by search. Then it went to another API, got the ranking for all of them, which is a task per request. Okay? So if you send 30, it's 30 tasks. You don't send one call and get back one call. You send one call and get back 30. So it's 30 times two, it's 60 calls going back to the system from one product, and we have 10. And using different APIs and using a ton of LLM. And this is just for the analysis, not including the growth plan. So the system is extremely resource intensive.
And the thing is, is to be able to do all that in a very short time. So it won't take a day. You won't tell the client, "Okay, thank you for the information. We'll send you back in 24 hours a report and a growth plan," and basically run it in the background, which would cost less and over time. You want to give it to them in a few minutes, right? So you can get the action going. Right now, they're into it. They're chatting with it. They want to read it. So that takes a tremendous amount of computing power as well. Not tremendous, because you guys probably read about what tremendous actually means in today's computing power, but massive in comparison to a lot of SaaS applications. So, it's a very powerful beast.
