One, it's a very robust system, but it spits out garbage if it gets garbage.
Two, sometimes something doesn't work, it happens. Like I said, it's a very complex system. It happens even to simple systems.
Something didn't work for you, an analysis break, very easy. Three things that you need to do.
One is, there is the feedback here. If you think something is wrong with the analysis, you can send a feedback about the analysis. This is not a bug. This is, you think the estimation of the system are wrong, the analysis is incorrect. This goes to our formulas, we want to get that information from you so we can create better formulas. If there are really issues, we want them to float them. This is not a bug. This is something run well, but you just disagree with it.
Second thing, there is a bug. Let's say you went into the SEO card and there are no keywords, it's blank. Excuse me. There is a "report an issue here". It would be extremely helpful if each issue that you have, you report. The more issues that are reported, the faster we fix it for everybody. Some could be account-specific or business-specific. Some could be the beginning of a system-wide discovery that we can fix for everybody.
Last thing, and this is personally for you or the business, run it again. Sometimes things happen, there is a glitch. I don't know why. Because the system depends on a lot of data points, a lot of APIs, and even though it has a lot of redundancies; it has a redundancy for CID resolution, it has a redundancy for keyword volume, it has a redundancy for ranking, it has a redundancy for website scraping. We have two scrapers, so if one fails, there is another. But it doesn't, for example, have a redundancy for website listings. We have one API from Yext. Sometimes something happens. Run it again.
Now, some products are not critical to provide a good growth plan. So if business listing fails, it's not the end of the world, we still know how to get reviews from another API, and we still know how to get the CID, so we can do Near Me SEO, and we can report information about the GBP, we just don't get the rest of the listings. It won't have a huge effect on the growth plan. Somebody can still go through the growth plan and execute it, it will be fine. But some failures, mainly the traffic cards, if you have a failure in SEO, if you have a failure in Near Me, if you have a failure in PPC, that's your traffic drivers, so the system will be hard-pressed to push traffic to you without them, and everything down the funnel will either look more expensive, depending on what fails, or the system will not be able to reach the goal. Okay?
It doesn't happen a lot, but it happens. The more you report on it, the less it's going to happen. Okay? Take into consideration we're just now opening the system after a lot of internal testing, but never have we had hundreds of members joining and using it. So A, it's going to create more load, which is bound to create some issues. And second, even though we did stress tests a lot even today, three and we'll continue, we don't know what's going to happen. So take it with a smile, run it again, report the bug, move to another business, excuse me, run it again, and we'll fix it for you. And I'm sure within the first month of this run, we'll, by the end of the month, get rid of 99% of the bugs, and I don't expect you to see too many.
