This section evaluates your business’s online reputation and social proof based on review count, average rating, and how you compare to competitors. It shows how strong your reviews are in influencing customer trust, visibility, and conversion performance.
Performance Score
The performance score reflects your review strength based on rating quality and review volume compared to competitors or benchmarks. A score of 100 means your business is performing at the top level in your market.
Why this is important
Reviews influence whether customers choose your business or a competitor. Strong ratings and high review volume increase trust, improve visibility, and help convert more searches into calls and inquiries.
Projected Monthly Impact
Rating Strategy
Represents your current review performance, including your average rating and total review count, used to assess how strong your reputation is compared to competitors.
Profile CTR
Shows your share of clicks from local search results. Reviews improve this by increasing trust, which makes customers more likely to choose your business over others.
New Growth
Represents the additional leads and clients expected from improving review performance. A value of 0 indicates that the business is already performing at a high level with no measurable gap.
Review Analysis
Displays your total number of reviews and average rating, helping evaluate your current reputation strength.
Recommendations
This section provides actions to improve review performance, such as generating more reviews, improving ratings, and strengthening trust signals.
The Reviews product is designed to solve your gaps in reputation, trust, and conversion performance.